1. SHIPPING POLICY

All products available in our store are top quality imported products (they have all the internal and external seals and authentications of the brands) and are shipped directly from our suppliers abroad (mostly in Sweden, Hong Kong, Thailand or China) to the address indicated at the time of purchase.

Deadlines:

Delivery takes an average of 10 to 25 business days after payment confirmation, depending on location and time of year. The product is shipped on average 2 to 5 business days after payment confirmation in our system.

Attention: In certain cases, this delivery period may be extended by a few more business days due to delays, strikes, periods of high demand at CTT, or other situations that are beyond our control.

Full Warranty

Our store guarantees the delivery of the order and we are responsible for refunding the full amount paid for the products that are lost or lost during the delivery process. All products are shipped with loss insurance and free online tracking.

If the order is delayed and not delivered within 70 business days of shipment, the amount paid will be fully refunded. The customer will not be out of pocket in any way.

Please note: For larger purchases, you may receive more than one package, as your products may come from different suppliers. So, if you receive one product first and then another, don't worry—this is completely normal.

Tracking and Delivery

We provide a tracking code so that customers can track the progress of their order's delivery.

Products will be delivered by CTT, and there will always be a tracking code that allows the customer to track the delivery progress. The tracking code will be sent to your email as soon as it becomes available (on average, 2 to 5 business days after payment confirmation).

Important Information and Necessary Care:

Incorrect or Incomplete Address

Our store will ship products to the address you request. Therefore, to avoid delivery issues, please carefully enter the address you wish to receive your order.

We are not responsible for incorrect or incomplete destination addresses for orders placed in the store. If the destination address is incorrect or incomplete, the package will be returned to the sender, and no further delivery attempts will be made to that address or refunded.

Absent Recipient

Make sure someone will be at the address to receive your products. CTT will attempt to deliver the products. If no one is at the address to receive the package on any of the attempts, the package will be taken to the agency, and in this case, the recipient will need to collect it. If the recipient fails to collect the package within the established timeframe, the package will usually be returned to the sender, requiring payment of a new shipping fee for resending the product. You must wait for the package to reach the sender for resending to take place, and this time depends on Customs or CTT itself.

Taxed and Taxed Products

Our products are exempt from customs duties. However, if this occurs, we will cover the entire amount.